1. Who operates the service
RODAVA is developed and maintained by Pragmatic Business Solutions, LLC, of Rio Grande City, Texas, USA. The public site shows listings and lets people contact a dealership. The app is for dealership staff and for customers who have an account.
Questions about this notice go to hola@rodava.app or info@pragmaticsolutions.app. Do not send identity documents or payment details in the first message.
2. What we keep
We keep the data you give us when you contact a dealership: name, phone or email, and the message in your inquiry. We do not ask for more than we need to handle it.
If you use the site contact form, we keep the name, business, email or phone and the message so a person at RODAVA can read it.
A dealership account keeps the business, the people it authorizes, their permissions, the cars, photos, costs, rentals and documents that business uploads.
For a rental, you may agree to share vehicle photos and documents requested by the company, such as a driving licence, identity document or passport. These files are linked to that rental and are not published in listings. The customer and authorized staff of that company can access them. We reduce photos and remove their metadata before sharing.
Chats and audio calls happen between people using the apps who are participants in that conversation. We keep the messages, voice notes and the fact of the call for those people. RODAVA does not record the call by default.
The site remembers the language you choose in a cookie for one year, only to open pages in that language. It may show the country of the connection for the same purpose. We do not build a buyer profile from it.
3. Who can see it
One dealership’s records are not available to another dealership. A privacy reply, a report or an export does not include another business’s data.
Inside a dealership, each person sees only what that person’s permission allows. A conversation is limited to its authorized participants. A customer with an account sees that customer’s own conversations with that business, not other customers’ conversations or the team’s internal file.
Do not use an account to read, copy or share another person’s or another dealership’s information. Do not upload someone’s data unless you have a right to do so. Do not guess identifiers, extract data in bulk or forward an export outside your business.
If we detect that use, we may end the session, remove the access and keep the record needed to review what happened. The dealership must remove staff who leave the business.
4. How long
Before a rental upload, we show the retention period set by the company; photos you add independently have a 365-day period. You can withdraw your files from shared access. Expired or withdrawn files are deleted in the next cleanup cycle unless a recorded preservation requirement or dispute applies. This does not erase copies the company previously downloaded.
We keep contact data for twelve months and then delete it. This period is an operating decision that we review. It is not a legal conclusion. Backups are stored separately and, if we restore one, we apply the recorded deletions again.
The dealership’s cars, rentals and conversations remain while that business account stays active. When it closes, handover and deletion follow what was agreed with that business and what the law requires to be kept. We do not promise to erase every backup at once.
5. Your rights
You can ask for a copy of your data, a correction or deletion. Write to the dealership you contacted. Its team checks your identity before it replies. A reply never includes another dealership’s data.
If the data came from RODAVA’s own contact form, and not from a dealership, write to hola@rodava.app. We ask only what we need to confirm that you are the right person before we provide, correct or delete it.
6. Report a listing
If a listing looks wrong or suspicious, you can report it. Your report stays private. Only the team of the dealership that owns the listing can see it.
7. Access and changes to this notice
Sign-in can ask for a second step. Each session belongs to one account. RODAVA does not take the money for a car purchase and does not ask you to store a card in an inquiry.
When the way we operate changes, we will update this page. This notice describes the current operation. It is not, by itself, a conclusion about every law that may apply.